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<simc> |
ping drmikecrowe |
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<drmikecrowe> |
hi simc |
| [14:40:24] |
<simc> |
hey |
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<simc> |
you work for zipit doen't you? |
| [14:40:46] |
<drmikecrowe> |
I do, yes |
| [14:41:30] |
<simc> |
well, I live in NZ. The power supply says that it can do 240 V. Do you know if this is true |
| [14:41:50] |
<simc> |
because my unit seems to have developed a fault after plugging it in |
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<simc> |
now it no longer turns on all the time |
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<simc> |
or perhaps it already had the fault before I got it, I don't know |
| [14:42:37] |
<drmikecrowe> |
The adapter says it support 240V. Does it fit your socket? |
| [14:42:51] |
<simc> |
no, I got a plug adaptor |
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<simc> |
that didn't transform voltage |
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<simc> |
but now it will only sometimes power on |
| [14:43:34] |
<drmikecrowe> |
hmm, you shouldn't need to (according to the specs on the transformer). It says 50-60hz and up to 240v |
| [14:43:40] |
<drmikecrowe> |
Do you have a volt-meter you could check the voltage? |
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<simc> |
the output voltage |
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<simc> |
no, sorry not right now |
| [14:44:30] |
<simc> |
I could do that tonight or tomorrow |
| [14:44:36] |
<drmikecrowe> |
hmmm, I'm not sure. 1s, let me check our customer support and see if we've seen any other reports like this... |
| [14:47:31] |
<drmikecrowe> |
They only thing they can think of is operationally, the Zipit boots to a power-charging mode when plugged in. It "seems" like it doesn't start, but actually shows the charging image briefly on the screen |
| [14:47:33] |
<drmikecrowe> |
Could that be it? |
| [14:48:35] |
<simc> |
well, it occurs when it is not pluged in as well |
| [14:49:06] |
<simc> |
and when it is in use sometimes it will power off |
| [14:49:34] |
<drmikecrowe> |
It sounds almost like a flaky battery (the turning off part). |
| [14:49:57] |
<simc> |
hmm, yes I guess it could be |
| [14:50:43] |
<simc> |
do you think that could cause the not turning on problem as well? |
| [14:51:43] |
<drmikecrowe> |
absolutely. However, when the AC is connected, it should not show any issues (other than the operational behavior I mentioned earlier) |
| [14:52:40] |
<drmikecrowe> |
An experiment to try would be to remove the battery, run off AC, and see if it "seems" for function normally |
| [14:52:51] |
<simc> |
well, it seemed to have the same problems when AC was connected |
| [14:53:22] |
<drmikecrowe> |
If you remove the battery and it acts the same (I'm not sure if the first check is to the battery or to the adapter), that will eliminate the battery as the culprit |
| [14:53:40] |
<simc> |
okay, I don't have the AC adaptor now, but I could try that later |
| [14:53:52] |
<drmikecrowe> |
ok, keep me posted |
| [14:54:00] |
<simc> |
i'll get back to you with the results :) |
| [14:54:07] |
<drmikecrowe> |
perfect, thanks |
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